Please Note: For assistance in reconnecting your home or registering for electric utilities, call Finance Customer Service at 904-297-7500, Option 1. Pay your utility bill online.
The City of Green Cove Springs began providing electric power to its citizens and the surrounding community in 1907. Now over 100 years later, our Public Power Utility continues to provide exceptional reliable service to our City and surrounding customer base in Clay County, FL.
One question we sometimes hear is whether a municipal electric utility has the resources to provide reliable service and timely restoration in the event of a natural disaster. In fact, community-owned utilities have an exceptional track-record of reliable service. Our utility's service reliability is supported by our local presence and our statewide alliances with other municipal utilities.
At Green Cove Springs Electric, we live in this community and we know the area and its residents. If you ever have a problem with your service, you can call and talk to someone right here in town. When we dispatch our line crews to take care of a problem, they get there quickly because they live and work here, and they know their town and its electric system.
Municipal electric utilities work together to combine the personal service of a local utility with the resources of a statewide organization. If we are ever hit by a major storm, our utility participates in a mutual aid agreement with other municipal utilities statewide. If we take a hit, they will come help us, and if they're hit, we can help them. We even have connections with municipal utilities in other states, so we can be sure to have the resources we need, even in a worst-case scenario. This agreement has worked well for a number of years. It is just one of many examples of how municipal utilities work together for the shared benefit of their communities.
We also leverage our economies of scale with our sister cites when we purchase our bulk electric power to deliver the best wholesale rate to our City gates. Our City Council and governing body is also committed to investing dollars in our electric infrastructure to constantly upgrade and modernize the equipment that delivers your retail energy supply. While our system is not completely automated at this time, we are making great strides to put in place this framework for future communications telemetry and restoration tools. In the meantime, we encourage all our customers to contact us directly with any questions or concerns, and to report power outages any time of the day or night. Our crews are dedicated to serving our customers in a safe and efficient manner in every aspect of their job. While some restoration efforts may take longer than others, remember the integrity of the grid must be maintained. Every effort is made to switch and reconfigure the system to minimize the number of customers inconvenienced during extended outage repairs, or scheduled upgrades to the system.
Many programs are available to our customers including energy efficiency appliance rebates, balanced budget payment options, net metering renewable energy incentives, online payment processes, and many more. On a larger scale, our utility is making investments in light-emitting diode (LED) lighting technology for both roadway and decorative street lamps. We have also installed a 10 kilowatt Solar PV system which our customers can observe both at City Hall and our Electric Operations Center. Our customer service lobby has an interactive display with detailed information on Solar Energy alternatives for both Residential and Commercial applications.
We are confident in our direction and vision for our service territory for today and tomorrow. As we grow and welcome new customers to our electric grid we will be prepared to provide reliable, sustainable energy to meet their needs as we have done over the past 100 years.