Frequently Asked Questions

The City does not promise same-day service; however, we will make every attempt to see that our customer's request to start, stop or transfer service is handled as efficiently as possible. Please note a few exceptions:

• If the location of your request service has been off for six months or longer a Safety Inspection must be ordered by the owner of the property and service will not be given until the property passes the safety inspection.
• If your home or business is a new service point, it may take longer.

Here are the only reasons, allowed by Florida law under F.S. 1119.071, we ask for your social security number:

• Customer identification and verification
• Data Collection
• Payroll and benefit processing
• Cross-referencing utility accounts
• Bad debt reporting

Here are the only reasons, allowed by Florida law under F.S. 1119.071, we ask for your social security number:

• Customer identification and verification
• Data Collection
• Payroll and benefit processing
• Cross-referencing utility accounts
• Bad debt reporting