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1. Can I start my service on the same day?

The City does not promise same-day service; however, we will make every attempt to see that our customer's request to start, stop or transfer service is handled as efficiently as possible. Please note a few exceptions:

• If the location of your request service has been off for six months or longer a Safety Inspection must be ordered by the owner of the property and service will not be given until the property passes the safety inspection.
• If your home or business is a new service point, it may take longer.

2. Why do you need my Social Security number?

Here are the only reasons, allowed by Florida law under F.S. 1119.071, we ask for your social security number:

• Customer identification and verification
• Data Collection
• Payroll and benefit processing
• Cross-referencing utility accounts
• Bad debt reporting

3. Why do you need my Social Security number?

Here are the only reasons, allowed by Florida law under F.S. 1119.071, we ask for your social security number:

• Customer identification and verification
• Data Collection
• Payroll and benefit processing
• Cross-referencing utility accounts
• Bad debt reporting